Mission

For Laurel Lake Retirement Community, in Hudson, OH, to execute a smooth deployment of 292 CATIE Portal units with the collaboration of their staff, residents, and Status Solutions’ employees.

Execution

PRIORITIZE KEEPING RESIDENTS INFORMED OF CATIE PRIOR TO TRAINING

Laurel Lake held multiple town halls leading up to CATIE’s deployment. At the town halls, residents and administration from the community and the Status Solutions’ team gathered for Q & A sessions. In one instance, residents from another community with CATIE joined to answer questions. These town halls helped to ease residents into adopting and using the new technology. This ensured that when the time for CATIE’s deployment arrived, the residents were excited and ready to learn.

TRAIN STAFF TO USE CATIE PRIOR TO RESIDENT DEPLOYMENT

A Status Solutions employee conducted 1:1 training with Laurel Lake’s staff to help to upload and customize content to CATIE before full community deployment. Staff members were able to learn how to use CATIE while devices were ordered and programmed for residents. During this time Laurel Lake’s Programming Manager, Susan Busko, also identified ten residents who wished to be CATIE Resident Champions; Resident Champions are closely involved in the launch of CATIE in their respective community, and therefore serve as an  advocate and  resource to other residents and help the Status Solutions team to ensure a smooth deployment process.

“Laurel Lake’s staff and resident champions were completely bought in before we arrived onsite for deployment and training. They helped to ensure that the process went smoothly and still work every day to make sure that they are providing value for their residents through the CATIE platform.” 

Rachel MacLeod, Status Solutions 
CATIE Engagement Coordinator

PROVIDE THE RESIDENT CHAMPIONS WITH CATIE

One month prior to deployment, ten Resident Champions were provided with CATIE. During this time, they became familiar with CATIE’s technology and made notes detailing any changes they’d like to see. Status Solutions’ team went through these notes with the Resident Champions and customized CATIE to meet the community’s needs. Examples of their desired changes include editing the “Bulletin Board” button to say, “Important Messages,” including a button for Laurel Lake’s “Resident Association,” and rearranging the order of the feature buttons on CATIE’s interface. These changes were all made prior to deployment to ensure the rest of Laurel Lake’s residents would receive an already customized CATIE for training.

ORGANIZE RESIDENTS TO STREAMLINE THE TRAINING PROCESS

The residents were divided up into groups of 5-10 people. These groups were chosen with multiple considerations, including keeping couples, friends, and any residents with similar cognitive abilities together. Strategic grouping makes the training process more comfortable for all residents and allows for extended times to be offered to residents that require additional time to learn.

BEGIN FULL DEPLOYMENT

On February 17, 2020, a team of Status Solutions employees delivered residents’ individual tablets and charging bases door-to-door. During the same week, Status Solutions’ employees trained Laurel Lake’s residents with the help of the Resident Champions. Seven of the pre-assigned resident groups were trained per day over the course of a week with a CATIE Resident Champion sitting in on each of the trainings to help teach, encourage, and reassure their fellow residents during the process. 

COMPLETE DEPLOYMENT

Once each resident had been trained by the Status Solutions’ team, the team turned it over to the Resident Champions to take over. The Resident Champions set up a CATIE Help Desk that is open from 10 AM -12 PM and 2 PM – 4 PM. This help desk is available to any residents that come up with new or additional questions to assure that they can maximize the services CATIE offers without technical issues.

RESULTS/OUTCOMES

Laurel Lake experienced a smooth and effective CATIE deployment and training because of the process’ proactive qualities. Informing their residents about CATIE and customizing CATIE’s interface prior to the full community training allowed residents to get the most out of their learning experience early on, as well as avoid confusion by customizing the dashboard ahead of training. Since the Resident Champions learned to use CATIE proactively, they were able to step in and serve as accessible peer resources to ensure that CATIE could be learned easily and used daily without technical issues. 

SUMMARY OF USAGE

The below numbers are based on 5 months of collected data from Laurel Lake’s 292 CATIE units.