Case Study - PEI Garden Home

Enhances Life Safety with Nurse Call Powered by SARA

Opportunity

Garden Home in Charlottetown, Prince Edward Island (PEI), Canada, offers quality nursing care in a home-like atmosphere, while providing recreational, social and spiritual programs to meet the needs of the individual. Founded in 2006, Garden Home is part of PEI Senior Homes and the largest private provider of nursing and retirement care in PEI. Garden Home needed to replace its outdated call-bell system to ensure safety for its 133 residents and improve response time through enhanced reporting. The community also needed a way to generate reports or analyze data regarding alarms and response times.

Situational awareness helps us establish a strong benchmark in terms of performance and staff accountability. This sort of data and the analysis it enables is a huge advantage of using SARA. We get a real sense of what’s going on and can assess the level of care that we’re providing.
– Jodi Nutbrown, Vice Administrator

Solution

Garden Home turned to Status Solutions to implement the SARA (Situational Awareness and Response Assistant). The system allows residents to send alerts via bed alarms or pull cords in bathrooms. SARA relays the alerts to resident care workers and nursing staff via Avaya wireless handsets. The community is now working with Status Solutions to establish a talk-back path in each room so staff can speak to a resident if he/she calls for help. Garden Home also is considering adding door-contact sensors so it can use SARA to supplement its current wander management system. If a resident tries to open a door, SARA will process that alarm and send an alert to the appropriate staff so they can check on that resident. “We can definitely see expanding SARA as our needs evolve,” Nutbrown explains.

Results

  • Powers the nurse call system, ensuring residents get timely assistance when they request it
  • Escalates nurse call after two minutes and alerts an R.N. at the 10-minute mark if the initial alert has not received a response
  • Generates a report of all call bells and response time for each of Garden Home’s three corridors, at the end of each shift
  • Facilitates higher accountability levels for staff, helping to adjust staffing and reinforce performance through a rewards system